General Policy

We want you to be satisfied with your purchase. If you have a concern about an order placed at A to Z Liquor, please contact the store where you made your purchase as soon as possible.

Alcohol Sales

Due to state alcohol control regulations, sales of alcoholic beverages are generally final once completed. We are unable to accept returns or exchanges of alcohol products except in the case of a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective product, or if your order was fulfilled incorrectly, please contact the store where you placed your order within 48 hours of pickup or delivery. We will work with you to provide a replacement or refund for the affected item, subject to verification.

Non-Alcohol Merchandise

For non-alcohol items purchased in-store (such as mixers, accessories, or gift items), please bring your receipt to the original location within 14 days for a return or exchange, provided the item is unopened and in its original condition.

Delivery Orders

Issues with orders placed through UberEats or DoorDash should first be reported through the respective delivery platform's support channels, as refund processing for those orders is handled by the platform. You are welcome to also contact the fulfilling location directly for assistance.

How to Request a Refund

Contact the A to Z Liquor location where your order was placed, either in person or by phone, with your receipt or order confirmation. Refund requests are reviewed on a case-by-case basis.

Contact Us

For any questions about this Refund Policy, please reach out to your nearest A to Z Liquor location, listed on our Find Us page.